Shipping & Returns Policy

Shipping Information
We are committed to getting your orders to you quickly and safely.

Shipping Methods:
• Standard Shipping: 5-7 business days (Domestic)
• Express Shipping: 2-3 business days (Domestic)
• International Shipping: 10-15 business days

Shipping Costs:
• Standard Shipping: $8.99 (Free on orders over $100)
• Express Shipping: $19.99
• International Shipping: Calculated at checkout

Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.

Returns Policy
We offer a 30-day money-back guarantee on all items.

Return Conditions:
• Items must be unworn and unwashed
• Original tags must be attached
• Items must be in original packaging
• Return shipping is free with a prepaid label

How to Return an Item:
1. Contact our support team at support@vitrailvalley.com
2. Receive your prepaid return shipping label
3. Pack your item securely
4. Drop off at any carrier location
5. Refund will be processed within 7 business days of receipt

Contact Us:
For shipping or returns inquiries, please email us at support@vitrailvalley.com or visit our Contact page.